Explore AI for document collection, verification and administrative workflows, helping public organizations reduce manual coordination and deliver services more efficiently.
Where this stands: Built from collection, verification and identity products that are available today.
Sample permit applicationBuilding permit, extension
- Ownership record: date alteredFlagged with its reason
- Site plan: no edits found
Between an application and a decision, there is a lot of chasing.
Benefits, permits, licences and registrations all start with an application and a set of supporting documents. Caseworkers spend much of their time requesting what is missing, explaining requirements and checking what arrives, often across several languages.
Forged and altered documents enter the same queues, and the pressure to clear backlogs makes them harder to catch.
What public organizations answer to
High-risk decisions about people
The EU AI Act classes AI used to assess eligibility for public benefits and services as high-risk. People must stay in charge of those decisions.
Equal access
Services must work for residents who speak different languages and have different levels of digital confidence.
Accountability
Every step of a case may need to be explained to the applicant, an auditor or a court.
Where AI does the work
Uses available products
Multilingual document collection
Agents request the documents an application needs and follow up in the applicant's language, so caseworkers start with a complete file.
Uses available products
Document verification
Supporting documents are examined for tampering and fabrication, and each finding comes with the reason it was raised.
Uses available products
Identity verification for digital services
Document and biometric identity checks let residents prove who they are online, without an office visit.
Application direction
Case routing
DecisionNode can sort incoming cases by type and completeness so they reach the right team, while eligibility decisions stay with caseworkers.
A permit application
How available capabilities connect in a typical administrative process. The decision itself stays with a caseworker.
A resident submits an application online and proves their identity.
The workflow requests the missing documents in the resident's language and follows up until the file is complete.
Documents are examined for tampering, and anything unusual is flagged with its reason.
A caseworker reviews a complete, checked file and makes the decision.
In
- Site plan
- Ownership record
Out
- Ownership record: date alteredFlagged with its reason
- Site plan: no edits found
Questions from public organizations
Who makes eligibility decisions?
Caseworkers. DecisionNode can sort incoming cases by type and completeness so they reach the right team, and eligibility decisions stay with your people.
Can applicants answer in their own language?
Yes. Agents request the documents an application needs and follow up in the applicant's language, so caseworkers start with a complete file.
Is this in use in government today?
These are applications of available collection, verification and identity capabilities to public administration. No government deployment is described.
Other industries
All industries
Talk to Bynn about your services.
Bring the process where residents and caseworkers wait the longest. We will show you which steps can run on their own.